This section is to help you understand how to use the site, our policies on shipping methods and fees, our DISCOUNTS, MINIMUMS, Return Policy and accepted payment methods.
An informed customer is definately a happy customer !
YOU DO NOT HAVE TO SIGN IN TO VIEW THE MERCHANDISE....
WHEN YOU ARE READY TO PURCHASE YOU CREATE AN ACCOUNT AND PASSWORD FOR YOURSELF.
Questions? Email us at firstname.lastname@example.org
THIS IS "OUR EMAIL" TO CONTACT US. THE EMAIL ADDRESS YOU RECEIVE AN AUTOMATIC CONFIRMATION FROM THAT STATES YOUR ORDER WAS RECEIVED IS NOT A MONITORED EMAIL ADDRESS. USING IT TO CONTACT US WILL RESULT IN FAILURE.
1) ALWAYS click the picture to get the description and volume pricing, if offered.
2) That IS our price, don't embarass yourself or us by asking "if we can do better"! Everyone here is earning a living.
3) We have a low $50.00 Minimum for orders in the continental USA and $125.00 to anywhere else. If you don't meet it, we don't process your order.
We accept Visa and Master card as well as Paypal.
PAYPAL payments are PREFERRED because of the additional security for you.
By paying by PAYPAL you get half price shipping and a free goody bag based on the size of your order.
This offer is only for orders in the USA
Orders outside of North America are shipped Worldwide Express or Global Express
4) Our standard shipping method is USPS PRIORITY MAIL for credit card and VERIFIED PAYPAL payment orders. Yes, you have to sign for the order. So have it shipped to where you will be when your mail arrives. If we get a RETURN ORDER, we DO NOT credit you for the SHIPPING.
We ship with 24 hours.
5) We do NOT ship COD.
6) Our base rate for shipping starts at $10.95 for orders. We will add to it if needed. The shopping cart cannot assess if you have $300.00 in acrylic products or 4 Displays.
7) We will do any final calculations to your order including Volume discounts AFTER we have filled the order. There is a slight chance that we may be out of an item also, so take that into consideration when ordering.
When free shipping is applicable it is required that your order must fit into a "flat rate Priority USPS mailer envelope".
A lot of merchandise fits into these mailers. FREE SHIPPING is only for USA orders and must be a single transaction, no combined orders.
Your privacy is of the utmost importance to us. Be assured that Information provided to us as a result of your online purchase is completely confidential.
REAL STEEL does not sell, rent, or loan any personal identification information regarding its customers to any third party.
This website takes every precaution to protect our users' information. On the order form sensitive information, such as your credit card number, expiration and CVC number is encrypted and protected.
Furthermore we OWN our own credit card processing equipment so no third party ever has your information.
Additionally, OLM hosts this site. They have the latest information encryption technology to insure that your credit card information will always be safe.
If you still have concerns call us with your credit card number.
9) If you choose to pay by PAYPAL we will email you with your total from the email address you will use to make payment to us. No, we do not send you a request for payment from PAYPAL, we prefer you take care of that.
Make sure to look for our email as it may go into your JUNK MAIL section.
10) Overseas Bank transfers are subject to a $30.00 fee, for all countries outside of North America.
You must notify us by email or phone within 3 days of the receipt of your order if an item arrived damaged or a wrong item was sent. You will then receive authorization (RA) for the exchange. Include your ORDER number and FULL name and address so we may access your order information. No credit card refunds will be issued, rather your order item will be replaced. The item in question must be securely packaged so no damage occurs; we suggest a bubble wrap envelope. Your return should be insured since we are not responsible for loss or damage due to the Post Office.
12) There is a 25% restocking fee for returns for reasons other than those listed above. Shipping and handling is not refundable.
13) If you are a RETAIL customer, (non business owner) and place an order you will be charged a surcharge. Don't try to GET OVER!
14) All our discounts are listed on the MAIN PAGE, check it out please.
15) ***ALL OUR CUSTOM DESIGNS, WHETHER STATED SO OR NOT, ARE COPYRIGHT PROTECTED.
WE CAN, AND DO PROSECUTE COPYRIGHT INFRINGEMENT.
IF YOU'RE COPYING, YOUR STEALING! Speak with customer service regarding a written agreement to use our pictures.***
16) By placing an order with our company you agree to all the terms and conditions.
MUST READ FIRST